Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we may refund the money back subject to our conditions and policy, and provided the reasons are genuine and proved after an investigation. Sole discretion with regards to Cancellation and Refunds after and order has been placed lies with Prohealth Vitamins Private Limited.

Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

For Cancellations please call 18003130607(Toll-Free) or Email us at [email protected] . We will try to accommodate all requests but requests received after 24 hours of placing order or after the order has been dispatched are unlikely to be fulfilled.

Refund Policy

We are devoted to ensure your satisfaction and happiness with any product you have ordered from ( You can return all items within 14 days of receipt of goods, provided the product is unused and the tags, boxes and other packaging is intact.

If the payment is made by using Credit/Debit card it will be reversed in Account Holder’s Account. In case of Cash on Delivery or Bank Deposits as modes of payment, the payment will be returned by cheque on the registered name of the customer. (Note: to claim the reimbursement account holder’s name must be same as the name mentioned in Bank Account)

Expected Timeline:

The time taken for refund process can vary from bank to bank which cannot be expediting from our end. Please check with your bank for more details.

If the money has been credited to our account we will initiate refund within 3 business days of your request.

The expected timelines are as below:-

  • Net Banking 2-4 business days

  • Debit Card 5-7 business days

  • Credit Card 7-21 business days


Damaged or Incomplete Orders

If an item is found defective or damaged as per description on our website or units are missing, please send a clear photograph of the products’ outer packaging to our customer care service at [email protected] or call us at 18003130607 or WhatsApp on 7307085311 within 24 hours of receipt of the product.

Customer has to dispatch the product to our corporate office i.e. SCO: 162-164, Sector 34-A, Chandigarh - 160022 within next 24 hours (The freight charges will also adjusted) and refund or a different item in exchange will be given as per policy. Please note that replacements are subjected to availability of the particular product.

* Disclaimer: The information contained on Medsmantra ( or subdomains) is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other healthcare professional. Information and statements regarding products, supplements, programs etc listed on Medsmantra have not been evaluated by the Food and Drug Administration or any government authority and are not intended to diagnose, treat, cure, or prevent any disease. Please read product packaging carefully prior to purchase and use. The results from the products will vary from person to person. No individual result should be seen as typical.